Refund & Returns

Last updated: September 12, 2026

  1. 30-Day Returns
    You can return any unused item in its original packaging within 30 days of delivery for a full refund. No questions asked.
  2. How to Start a Return
    Email [SUPPORT EMAIL] with your order number and a short reason. We reply within 24 hours with return instructions.
  3. Refund Process
    Once the returned item arrives at our warehouse ([RETURN ADDRESS]), we inspect it within 3 business days and issue your refund to the original payment method. Banks typically take 5–10 business days to post it.
  4. Damaged or Wrong Item?
    Send us a photo within 7 days of delivery and we will ship a free replacement immediately — no need to return the damaged one.
  5. Non-Returnable Cases
  • Items used, washed, or damaged by the pet
  • Returns requested after 30 days from delivery
  1. Order Cancellation
    You can cancel within 12 hours of ordering (before it ships) for a full refund. After dispatch, please use the return process.
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