Shipping
Q: How long does delivery take?
A: US orders arrive in 7–12 business days, EU/UK in 8–12. You get a tracking number when your order ships.
Q: Is shipping really free?
A: Yes — free standard shipping on orders over $35.
Q: Will I pay customs fees?
A: For the US and EU, duties and taxes are prepaid on most orders. No surprise charges at the door.
Product
Q: Is this toy squeaky?
A: No. It is designed for quiet, calm play — no batteries, no noise.
Q: What size dog is it for?
A: The 35 × 35 cm patch is best for small to medium dogs and most cats.
Q: Is it machine washable?
A: We recommend spot cleaning and air drying to keep the shape.
Q: My dog destroys everything. Will this survive?
A: This is a soft plush toy designed for gentle chewers. For aggressive chewers, we recommend heavy-duty rubber toys instead.
Orders & Returns
Q: Can I track my order?
A: Yes — every order ships with tracking. Use our Track Order page.
Q: What if it arrives damaged?
A: Send a photo within 7 days and we ship a free replacement immediately.
Q: How do returns work?
A: 30 days, unused, original packaging — full refund. Email us to start.